Call Center Capabilities for Any Size Business
Agents:
  • Advanced Call Routing Answering 
  • Ring all phones
  • First available agent
  • Skill based routing
  • Priority queing 
Supervisor:
  • Supervise & Monitor Agents
  • Silent monitoring
  • Barge in
  • Coach/Whisper
  • Manage queues
Features and Applications:
Automatic Call Distribution
Route, queue and manage calls according to your unique business rules and customers service level requirement.
Agent Desktop Client
Provides complete call control while displaying queue and workgroup status as well as agent performance statistics. 
Historical Reporting
The historical reporting module provides over 40 reports to monitor, manage and control performance of your call center.
Automated Call Routing
Centrally route and manage calls for agents and workgroups based on your management, training or compliance requirements.
Supervisor Desktop Client
Client provides a comprehensive desktop view of call queues, agents, and workgroups- with complete agent monitoring capabilities.
Management and Administration
Manage and monitor extensions, trunks, workgroups, and system status using an intuitive Windows interface.